visit our location in Surrey

Policies and Procedures Post COVID-19

As we reopen our office, the health and safety of you, our patients, and our staff is our first priority.

 

Our office has developed a comprehensive set of policies and procedures as part of our Reopening plan.

They have been developed in accordance with guidance from the BC Provincial Health Authorities, Worksafe BC, BCCDC, and the BC College of Physiotherapists.

 

Please review these now.

Before booking an appointment, we need to perform a quick screening of your current health status.

This is for your safety and that of our staff. This needs to be performed with the person wanting to attend. If there is a difficulty with communication, we can help with that.

• Have you travelled outside of Canada or been in direct contact with someone who has, in the last two weeks? If YES, you must self-isolate for 14 days.
• Have you had close contact with someone who has, or is suspected of having COVID -19?
• Have you been told by the Health Authorities that you must quarantine?
• If YES then you must self-isolate for 14 days.

 

(As per the Government of Canada guidelines)

 

You must self-isolate if you have been diagnosed with COVID-19 or are waiting on test results.

 

There is more information on the Canada.ca website, or get the free BC COVID-19 App.

• Do you feel unwell, fatigued, achy, or have a headache, temperature, cough, difficulty breathing, or have lost your sense of smell?
• If YES, you should self-isolate, take all recommended precautions, call your Doctor and/ or call 8-1-1.
• If you answered NO, we can book you an appointment.
• If your situation changes and you answer yes to any of these questions, you must call and cancel your appointment. Do not attend the clinic if you are unwell.

For up-to-date instruction on assessment of COVID-19, please visit the BCCDC website for information on self-assessment and lab testing.

 

This is what you can expect at our office.

Our staff will be performing a prominent level of cleaning and infection control measures.

You will see screens in the reception area and measures to ensure social distancing.

Your treatment room will have been thoroughly cleaned before you go in.

 

This will include disinfecting the bed, single-use pillowcases, door handles, chair, (if used) all treatment equipment.

Sponges used for IFC will have been disinfected before and after every use.

Our staff will be wearing masks.

We ask that you wear a mask if you have one. This is not mandatory but is requested.

As soon as you enter the office, please use the hand sanitizer, and before you leave.

You can bring and use your own if it is at least 70-80% alcohol based.

We will be seeing patients less frequently, to help social distancing.

Please aim to be early for your appointment.

When arriving for your appointment, call the office 5 minutes before your time to ensure your room is ready for you. When it is, enter and the receptionist will direct you to your room.

You will be asked to sit on the bed.

 

Depending on what treatment you need, your therapist may have on a mask, face shield, gloves or gown.

 

For some treatments, just a mask and hand washing or hand sanitizer may suffice.

 

Hand patients will be seated behind a screen.

 

When you attend, come alone, unless you need assistance of some kind.

 

We do not want people in our waiting room.

 

Your treatment will be focused on being effective but efficient, with the goal of minimizing overall time in the office.

 

No hot packs or exercises in our gym yet.

 

When your treatment is complete, wait for your therapist to tell you that you can leave to optimize social distancing.

 

Please use hand sanitizer before leaving the office.

 

There will be three separate hand washing areas for staff.

 

There will be dedicated equipment sterilizing areas.

 

You can be confident that our staff will be taking all necessary measures to ensure your safety and good health.

 

We are looking forward to seeing you, even from behind a mask.