Helping You Feel Better and Stay Better
Clinic Reopening Plan
Policies and Procedures Post COVID-19
As we reopen our office, the health and safety of you, our patients, and our staff is our first priority.
Our office has developed a comprehensive set of policies and procedures as part of our Reopening plan.
They have been developed in accordance with guidance from the BC Provincial Health Authorities, Worksafe BC, BCCDC, and the BC College of Physiotherapists.
Please review these now.
Before booking an appointment, we need to perform a quick screening of your current health status.
This is for your safety and that of our staff. This needs to be performed with the person wanting to attend. If there is a difficulty with communication, we can help with that.
(As per the Government of Canada guidelines)
You must self-isolate if you have been diagnosed with COVID-19 or are waiting on test results.
There is more information on the Canada.ca website, or get the free BC COVID-19 App.
If your situation changes and you answer yes to any of these questions, you must call and cancel your appointment. Do not attend the clinic if you are unwell.
For up-to-date instruction on assessment of COVID-19, please visit the BCCDC website for information on self-assessment and lab testing.
This is what you can expect at our office.
Our staff will be performing a prominent level of cleaning and infection control measures.
You will see screens in the reception area and measures to ensure social distancing.
Your treatment room will have been thoroughly cleaned before you go in.
This will include disinfecting the bed, single-use pillowcases, door handles, chair, (if used) all treatment equipment.
Sponges used for IFC will have been disinfected before and after every use.
Our staff will be wearing masks.
We ask that you wear a mask if you have one. This is not mandatory but is requested.
As soon as you enter the office, please use the hand sanitizer, and before you leave.
You can bring and use your own if it is at least 70-80% alcohol based.
We will be seeing patients less frequently, to help social distancing.
Please aim to be early for your appointment.
When arriving for your appointment, call the office 5 minutes before your time to ensure your room is ready for you. When it is, enter and the receptionist will direct you to your room.
You will be asked to sit on the bed.
Depending on what treatment you need, your therapist may have on a mask, face shield, gloves or gown.
For some treatments, just a mask and hand washing or hand sanitizer may suffice.
Hand patients will be seated behind a screen.
When you attend, come alone, unless you need assistance of some kind.
We do not want people in our waiting room.
Your treatment will be focused on being effective but efficient, with the goal of minimizing overall time in the office.
No hot packs or exercises in our gym yet.
When your treatment is complete, wait for your therapist to tell you that you can leave to optimize social distancing.
Please use hand sanitizer before leaving the office.
There will be three separate hand washing areas for staff.
There will be dedicated equipment sterilizing areas.
You can be confident that our staff will be taking all necessary measures to ensure your safety and good health.
We are looking forward to seeing you, even from behind a mask.
Frequently asked questions
How has Surrey Sports and Rehab prepared to safely reopen their clinic?
Our office has developed a comprehensive reopening plan in accordance with guidance from the B.C. Health authorities, Worksafe BC, BCCDC, and the B.C. College of Physiotherapists.
This plan has involved reviewing and expanding policies and procedures given the guidance above.
It includes patient screening, infection control, cleaning procedures, social distancing measures, caseload management, and ongoing staff training.
Our entire staff provides the safest possible environment for all patients and staff.
What is the cleaning policy at your clinic?
There are hand sanitizer stations in the clinic, which you will be asked to use when you first arrive and before you leave.
You can use your own sanitizer if you prefer, as long as it is at least 70-80% alcohol-based.
When you enter the treatment room, everything you come in contact with will have been carefully cleaned with a disinfectant agent, especially effective against viruses.
This will include the bed, bolsters, any modalities, and their attachments and sponges, clean pillowcases, and towels.
All frequently contacted surfaces in the clinic will be disinfected continually throughout the day.
This will include door handles, light switches, shelves and counters, vinyl chairs, and bank machines.
Should I wear a mask?
The guidance on masks has evolved, but we will be asking all patients to wear a mask.
This is recommended, but not mandatory.
All of our staff will be wearing a mask.
In addition to this level of risk reduction, we will have screening in the clinic, and social distancing measures wherever possible.
When not possible due to treatment requirements, you can expect your therapist to be wearing various PPE. These could include masks, gloves, gowns, and face shields.
Hand Therapy will be performed behind screens.
Do you screen patients before attending the clinic?
Yes, we will be implementing multiple screening procedures.
Initially, when you call the clinic our staff will perform a screening to discuss your recent travel, exposure to COVID-19, and any symptoms.
You will be asked to provide a contact email, this will be used to send a reminder of your appointment and to have you review your health status.
If you are feeling unwell , or are showing any symptoms of COVID-19, you will be asked to cancel your appointment.
You will also be given advice on options :
Go to the BCCDC website for information on self-assessment and lab testing.
Lastly, when you arrive for your appointment, you will be asked how you are feeling.
Do you screen your staff?
Yes, all our staff have been instructed on what to do if they are feeling unwell or showing symptoms of COVID-19 or been in contact with someone who is unwell.
No one will come to work if they are unwell.
What are the symptoms of COVID-19?
These are varied and some can overlap benign conditions like seasonal allergies.
How can I prevent the spread of transmission?
Still have questions or concerns?
Contact our office directly.
We are celebrating our 36th year in North Surrey! We would like to thank all our past and present patients for their support over the last 36 years! We always welcome new patients as we look forward to our next 30+ years!
Here at Surrey Sports Physio, we offer professional physiotherapy services in Surrey. Our main goal is to help you feel better and stay better, through manual therapy, targeted exercises in our on-site gym, laser therapy and other modalities. We also provide patient and family education to help prevent recurring injuries. We are a local physio clinic in Surrey dedicated to keeping you healthy and moving.
At Surrey Sports Physio, we provide treatment for Intramuscular Stimulation (IMS), Vestibular Rehabilitation and Post-Concussion Syndrome.
Injuries We Treat
Our physio clinic is located on the first floor of Surrey Medical Arts Centre. Through active rehabilitation, our physiotherapists treat a wide range of conditions, including work and sports injuries, TMJ disorder, and motor vehicle accident-related injuries. We have the experience to deliver comprehensive physiotherapy services to help you manage your pain, correct dysfunctional movement, and improve your life.
Importance of Pre-Surgical Care
Having surgery? Why wait until post-operation to start getting better? Having a pre-surgical plan can be an important part of a positive recovery result. Call us to discuss your pre-surgical care plan and get started on the road to recovery before your surgery.
The temporomandibular joint links your jaw to your skull. When this joint is injured or damaged, it can lead to a pain disorder also called TMJ or temporomandibular disorder. Some of the causes include:
• Injury to the teeth or jaw
• Misalignment of teeth or jaw
• Teeth grinding
• Poor posture
• Gum chewing
TMJ therapy is one of the many services available at Grant Gibson’s Surrey Sports & Rehabilitation. If you’re experiencing headaches, jaw joint pain, or sore jaw muscles, you may be suffering from TMJ syndrome. Visit our clinic in Surrey to learn more about TMJ and the treatments we offer.
Start Your Treatment Plan
To schedule a consultation with a registered physiotherapist in Surrey and get started with the most appropriate treatment plan for your condition, contact us today! Our physio clinic in Surrey offers no wait times, as well as early morning, evening, and Saturday appointments for your convenience. If you have questions about a specific injury or are looking for more information about the various treatments we offer, fill out our online form.
ICBC Claim Change: Effective April 1, 2019, patients involved in a MVA will no longer have to pay a surcharge to access Physiotherapy at our office! We can bill the full fee directly to ICBC, with a valid claim number.
Physiotherapy Can Help You with the Following:
* Please ask for more details